Return & Refund Policy

Effective Date: April 28, 2026

At icooobags, we want you to feel confident with your purchase.
Please review our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept returns under the following conditions:

• Requests must be made within 14 days of delivery
• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging

👉 Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Used or worn items
• Items damaged by misuse
• Clearance / promotional items (if marked as final sale)
• Orders returned without prior authorization

3. Return Process

To request a return:

1. Contact us at support@icooobags.com with:
   • Your order number
   • Reason for return
   • Photos (if applicable)
2. Wait for approval and return instructions
3. Ship the item back as instructed

👉 Returns sent without approval will not be accepted

4. Return Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees (if any) are non-refundable
• We recommend using a trackable shipping method

5. Refunds

• Once your return is received and inspected, we will notify you
• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue

👉 We will offer:

• A replacement, or
• A full refund, depending on the situation

7. Order Cancellation

• Orders can be canceled within 12 hours of purchase
• After this time, orders may already be processed or shipped and cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment account again
• Contact your payment provider

If the issue persists, contact us for assistance.

9. Important Notes

• Slight color differences may occur due to screen settings
• Minor variations in product details do not qualify as defects